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Summit FAQ

SANS is the world's largest provider of cyber security training. We train IT professionals to defend networks, data and infrastructure from the latest digital threats.

Students can take SANS training in a:

  • Training Event where a specialist SANS Instructor will teach you face to face
  • Online via our electronic learning programme - OnDemand
  • Private Training in your HQ if you have more than 25 students
  • Dedicated Summit events
  • Security awareness training from Securing the Human

SANS is committed to making its courses widely accessible. We can, for example, provide course notes electronically so they are compatible with screen readers. We can also provide extra seats to accommodate students' aids.

If you have particular needs, please email emea@sans.org or phone 020 3384 3470.

SANS offers several security newsletters, webcasts and update mailings designed to keep you informed of industry security information, SANS training and participation opportunities. Sign up for these updates here.

Payment

All major credit cards: MasterCard, Visa, American Express and bank/wire transfer.

The quoted price when you register online for a training event covers all courseware and instructor fees plus lunch and morning and afternoon break snacks. Accommodation is not included. Choose a Summit here.

To register you need to complete the online registration form. Once this is complete we can take payment over the phone. Call 020 3384 3470. Click here if you know which course / event you would like to register for if you have not done so already.

We're always glad to help, but we recommend calling your credit card company first.

Sadly not. Please contact your credit card company.

After you have registered for a course, send an email to emea@sans.org and ask to have the tax removed. Be sure to include your order ID in the request. Please do so promptly after registering.

You can logon to your Account Dashboard at http://uk.sans.org/account/login with your registration email address.

If you cannot attend a Summit Event please submit your refund request in writing to emea@sans.org

The deadline for applying for a refund is typically 6 weeks before a Summit Event starts.

Send us the correct details at emea@sans.org and we can then amend the invoice.

It is correct that organisations within the EU are exempt from VAT on training, if they provide a valid EU VAT number.

However, VAT law on the purchase of a registration for a SANS event is classed as purchasing admission into an event, and as such the VAT becomes payable.

SANS Institute, EMEA can only remove VAT for attendees that are based in the same country the Training Event is taking place (only applies to UK, Netherlands, Belgium and Czech Republic) or if you are VAT exempt.

VAT is payable for all registrations from other countries. Contact emea@sans.org for further information.

Registration

Registration is completed online. If you know which Summit you wish to register for click here to select your options and register.

SANS Institute, EMEA only send letters of invitation to students within Europe, Middle East and Africa (EMEA) who have registered and paid in full for their training.

Yes. But, please notify us as soon as you can. Email emea@sans.org.

Your Account

Go to the login page. At the bottom of the login page is the "Reset Password" link, located by the text "Forgot Your Password?" Click this and follow the directions.

Audio files are MP3 files. Most modern operating systems have inbuilt players.